Server Management - Terms of Service Print

Static Data Hosting Server Management Terms of Service

Effective date: 29 August 2026
Version: 2.0

IMPORTANT—PLEASE READ CAREFULLY: These Server Management Terms of Service (the “Server Management Terms”) form a legally binding agreement between Static Data Hosting (“SDH,” “we,” “us,” or “our”) and the person or entity ordering or using a Server Management Service (“Customer,” “you,” or “your”).

These Server Management Terms supplement and are incorporated into the SDH Master Terms of Service. They apply to recurring management plans, trial support, hourly administration, security work, installations, monitoring, and related server-management services (collectively, the “Services”).

1. Electronic Acceptance and Authority

By accepting the SDH Master Terms during account registration and then submitting, authorizing, paying for, renewing, or using an order for the Services, you agree that these Server Management Terms, the applicable order or plan description, the Server Management Service Level Agreement, and the policies incorporated by reference apply to that order. If you do not agree, do not order or use the Services.

You represent that you are at least eighteen (18) years old, have legal capacity to contract, and—if acting for an organization—have authority to bind that organization. Actions taken through your account or by an authorized contact may be treated as authorized by you. You must keep account information accurate, restrict account access, and promptly report suspected unauthorized activity.

Electronic records—including the accepted agreement version, account identifier, order, date and time, IP address, payment record, and relevant audit logs—may be retained and used to evidence acceptance and account activity, subject to applicable privacy and retention requirements.

2. Agreement Structure and Priority

The agreement for a Service consists of:

• the applicable order, quote, statement of work, or published plan description (the “Order”);
• these Server Management Terms;
• the Server Management Service Level Agreement (“SLA”);
• the SDH Master Terms of Service, Acceptable Use Policy, Privacy Policy, and other expressly incorporated policies; and
• applicable third-party software, license, data-center, or provider terms disclosed for the Service.

If terms conflict, a signed statement of work or Order controls for its specific scope, price, term, and service targets; the data-processing provisions in Section 18 control for customer-hosted personal data; the SLA controls only for support metrics; these Server Management Terms then control for Server Management Services; and the Master Terms control for general matters. No Order overrides a liability, privacy, security, or legal-compliance provision unless it expressly identifies the provision being changed and is accepted by SDH in writing.

3. Scope of Services

SDH will provide the tasks included in the purchased plan or Order using reasonable care and skill. Depending on the Order, Services may include operating-system and application administration, troubleshooting, security configuration, control-panel management, monitoring, updates, backups, migrations, incident response, and related technical assistance.

Continuous monitoring, managed emergency response, monthly system health checks, and monthly reports are included only with the Advance Server Management plan, unless a different Order expressly includes one of those features.

Only work expressly included in the Order is in scope. Coding, application development, website design, content repair, custom software debugging, hardware repair, data-center work, forensic investigation, legal-compliance certification, and third-party vendor support are excluded unless the Order expressly includes them.

Recommendations, estimates, and troubleshooting steps are based on the information reasonably available at the time. Technical work may reveal additional issues or dependencies. SDH will seek authorization before performing materially out-of-scope billable work, except where the Customer has pre-authorized emergency work or immediate action is reasonably necessary to prevent imminent harm.

4. No Hardware, Network, or Data-Center Control

SDH is responsible only for the software-level work included in the Order. Unless SDH separately supplies the underlying infrastructure, SDH does not own or control the server hardware, power, physical security, upstream network, data-center personnel, or third-party platform.

SDH is not responsible for downtime, data loss, delay, or failure caused by hardware faults, power interruption, network or carrier failure, data-center acts or omissions, upstream attacks, provider suspension, or other infrastructure outside SDH’s reasonable control. SDH may assist with diagnosis or provider coordination where included in the Order, but the underlying provider remains responsible for its infrastructure.

5. Customer Responsibilities

The Customer must:

• provide complete, accurate, and timely information about the environment, required applications, dependencies, policies, and desired outcome;
• identify which applications and functions must operate for the system to be considered in working order;
• maintain valid licenses, subscriptions, provider accounts, and legal rights needed for the Services;
• provide timely decisions, approvals, access, test results, and an authorized representative reasonably available during incidents;
• maintain current account, billing, and security-contact information;
• use the Services and managed systems lawfully and comply with the Acceptable Use Policy and provider rules;
• maintain independent, tested, and recoverable backups unless a purchased Service expressly assigns a particular backup obligation to SDH;
• review completed work and promptly report errors or unexpected effects; and
• pay all charges when due.

SDH may rely on the Customer’s information, instructions, approvals, and representations. SDH is not responsible for delay, rework, or loss caused by incomplete or inaccurate information, unavailable access, unauthorized third-party changes, unsupported software, or the Customer’s failure to follow reasonable instructions.

6. Administrative Access and Authorization

The Customer authorizes SDH to access and administer the systems identified in the Order and represents that it owns, controls, or has lawful authority over those systems. This authorization includes permission to perform the requested commands, configuration changes, installations, updates, restarts, log review, testing, data transfer, and other activities reasonably necessary for the Services.

Where provider coordination is required, the Customer authorizes SDH to communicate with the relevant data center, hosting provider, licensor, or technical vendor and must add SDH as an authorized contact when necessary. Without adequate administrative access and provider authority, SDH may be unable to meet service targets.

The Customer should issue unique, temporary, least-privilege credentials where practicable and should revoke or rotate them promptly after the relevant task or service ends. SDH may refuse credentials sent through an unapproved insecure channel.

7. Backups, Change Risk, and Recovery

Server administration can cause downtime, incompatibility, configuration changes, or data loss even when performed carefully. Before authorizing material changes, the Customer must maintain or authorize creation of a current, usable backup and a reasonable recovery method.

If an urgent security event makes a prior backup impracticable, SDH may take proportionate emergency action when authorized by the Customer or when the Order expressly permits it. Unless the Order includes managed backup services, backups and restoration testing remain the Customer’s responsibility.

SDH does not guarantee that a backup created or maintained by a third party is complete, uncorrupted, current, or restorable. Restoration, emergency response, data recovery, and reconfiguration may be separately billable unless included in the Order.

8. Security Services and No Absolute Security Guarantee

Security work is designed to reduce identified risks using reasonable practices appropriate to the purchased Service and available information. Threats, vulnerabilities, software, and attacker methods change continuously.

SDH does not promise or warrant that a server, network, website, application, or account will be completely secure, continuously available, vulnerability-free, or immune from compromise after security work is performed. A later compromise does not by itself establish that SDH failed to perform the ordered work.

The Customer remains responsible for ongoing patching outside the Order, secure application code, user access, endpoint security, secrets management, data classification, legal compliance, backups, and incident decisions. One-time security, cleanup, hardening, audit, and installation charges are non-refundable once work has begun, except where mandatory law requires otherwise.

9. Coding and Development Exclusion

Unless expressly included in an Order, Server Management plans do not include application programming, script debugging, website development, content changes, database-development work, or correction of defects in third-party or customer code. SDH may identify an application-level issue or recommend a developer without assuming responsibility for resolving it.

10. Third-Party Software, Licenses, and IP Changes

Third-party products remain subject to their own terms, technical limits, pricing, and vendor decisions. The Customer is responsible for lawful licensing and must not ask SDH to bypass a license, access control, or provider restriction.

Some management plans, control panels, security tools, or software licenses are tied to a particular server or IP address. An IP or server change is not automatically included. Where reissuance or migration is technically and contractually permitted, SDH may charge disclosed vendor, license, migration, or administration fees. If a license cannot be changed during its billing term, the Customer may need to wait until renewal or order a replacement.

11. Trial Support

Where offered, trial support covers one basic issue. SDH determines in good faith whether an issue qualifies based on complexity, access required, risk, time, and third-party dependencies. A trial normally excludes emergencies, security incidents, malware cleanup, migrations, data recovery, custom coding, hardware or network work, and tasks requiring paid licenses.

A trial is an evaluation service and does not guarantee diagnosis, resolution, compatibility, or eligibility for a paid plan. One-time setup, installation, license, and completed trial-related charges are non-refundable except as required by law.

12. Hourly Administration

Hourly work is billed for time reasonably spent investigating, communicating, preparing, performing, testing, documenting, and coordinating the request, subject to any minimum increment disclosed before work begins. Estimates are not fixed-price promises unless expressly stated in writing.

Hourly charges pay for professional time and effort, not a guaranteed solution. Hourly charges are non-refundable once the relevant time has been performed, except for a proven billing error or where mandatory law requires otherwise.

13. Fees, Billing, and Taxes

Services are provided on a prepaid basis unless an Order states otherwise. Fees, currency, billing interval, and due date are shown in the Order or invoice. The Customer authorizes SDH and its payment providers to charge the selected payment method for due amounts and enabled automatic renewals.

The Customer must keep payment and billing information current. Fees exclude applicable taxes, duties, levies, third-party charges, and bank or currency-conversion fees unless expressly stated. The Customer is responsible for those amounts, except taxes imposed on SDH’s net income.

SDH may change recurring prices by giving reasonable notice before the next affected renewal. A price change does not alter a prepaid term already paid. If the Customer does not accept a renewal price, the Customer must cancel before that renewal date.

14. Failed Payments, Suspension, and Payment Disputes

If payment is declined or overdue, the Customer has seven (7) calendar days after the due date to pay, unless the Order or invoice states a different period. After that period, SDH may place the Service on hold or suspend access until all due amounts and disclosed reinstatement charges are paid. During suspension, monitoring, maintenance, response targets, and other Service obligations are paused.

Before initiating a chargeback or payment reversal, the Customer should contact billing@staticdatahosting.com and use the internal complaint process in Section 27, without limiting non-waivable legal rights. SDH does not impose a fixed chargeback penalty under these Terms. The Customer remains responsible for valid unpaid charges, and SDH may submit relevant order, acceptance, invoice, service, and communication records to the payment provider when responding to a dispute.

A chargeback, fraud indication, or material payment dispute may result in temporary suspension while SDH verifies authorization and protects the account.

15. Automatic Renewal and Cancellation

Recurring Services renew for the same billing interval shown in the Order unless canceled before the next renewal date. There is no separate 30-day cancellation requirement for a month-to-month plan.

Cancellation must be submitted through the authenticated ClientBox or from the account’s authorized email address to sales@staticdatahosting.com. A Facebook Page Messenger statement is not a valid cancellation request because that channel may not reliably verify identity or create a billing record.

Unless the Customer requests and SDH confirms an earlier termination, cancellation takes effect at the end of the current paid billing term. To avoid the next renewal charge, SDH must receive the request before the renewal is processed. The Customer is responsible for canceling any separate automatic-payment instruction maintained directly with a payment provider, including an active subscription in the Customer’s PayPal dashboard.

Either party may elect not to renew. SDH may terminate a Service for convenience on at least seven (7) days’ notice and will provide a prorated refund or account credit for the unused prepaid period, excluding non-refundable third-party, license, setup, hourly, and completed-work charges. This does not restrict immediate suspension or termination for cause under Section 17.

16. Refund Policy

Standalone Server Management Services are not covered by a 15-day money-back guarantee unless the applicable product page or Order expressly states otherwise. SDH hosting plans may have a separate 15-calendar-day guarantee under the applicable Hosting Terms. A hosting guarantee applies once per Customer to the initial eligible hosting subscription and does not restart on renewal, upgrade, downgrade, re-order, or replacement account.

If a Server Management product is expressly advertised with a 15-day guarantee, the Customer must submit an authenticated cancellation and refund request within the stated period. SDH may first ask for a reasonable opportunity to correct a reported service issue, but a Customer is not required to invent or prove a subjective “valid reason” merely to invoke an otherwise applicable guarantee.

Any 15-day guarantee does not cover:

• hourly administration, trial work, one-time setup, installation, migration, audit, security, cleanup, recovery, or custom tasks;
• domain registration, renewal, transfer, restoration, or redemption fees;
• software, control-panel, certificate, license, provider, data-center, or other third-party charges;
• renewals or any request submitted after the 15-day period;
• work outside the eligible plan, completed work separately authorized by the Customer, or non-recoverable charges disclosed before work;
• accounts terminated for fraud, abuse, unlawful activity, chargeback, or material breach; or
• any other Service not expressly identified as refund-eligible in the Order.

Approved refunds are normally issued to the original payment method within seven (7) business days after approval, although banks and payment providers may take longer. If the original method cannot accept a refund, SDH and the Customer may agree to an account credit or another lawful method. An automatic or duplicate payment may be applied as account credit pending verification; this does not remove any refund right required by law.

Except for a guarantee expressly stated on the applicable product page or Order, a proven billing error, SDH’s uncured material failure to provide a prepaid Service, or a right required by law, prepaid Server Management fees are non-refundable.

17. Suspension and Termination for Cause

SDH may suspend or terminate all or part of a Service immediately when reasonably necessary to:

• address non-payment, fraud, chargeback, account compromise, or unauthorized use;
• prevent or contain a security threat, attack, abuse, legal violation, or material harm;
• comply with law, court order, regulator direction, provider requirement, or license restriction;
• respond to a material breach that cannot reasonably be cured; or
• protect SDH, the Customer, another customer, a provider, or the public.

For a curable non-urgent breach, SDH will ordinarily give notice and a reasonable opportunity to cure. Suspension does not waive payment obligations for amounts already earned or third-party commitments already incurred. When practicable and lawful, SDH will explain the reason and steps required for reinstatement.

18. Data Protection and Processing of Customer Data

The Server Management Privacy Policy explains how SDH processes personal data for its own account, billing, website, support, and security purposes.

To the extent SDH processes personal data stored on a Customer-controlled server solely to provide the Services, the Customer appoints SDH as a personal information processor for the duration of the Service. The subject matter is the server-management work in the Order; the nature and purpose are access, administration, troubleshooting, monitoring, security, backup, migration, restoration, or other expressly requested tasks; the data may include any personal data present in the relevant system; and the data subjects may include the Customer’s personnel, users, clients, visitors, or other persons whose data the Customer controls.

In that processor role, SDH will:

• process personal data only on the Customer’s documented instructions, these Terms, the Order, or applicable law;
• ensure persons authorized to process the data are subject to confidentiality duties;
• apply reasonable and appropriate organizational, physical, and technical safeguards;
• notify the Customer without undue delay after confirming a personal data breach relevant to the Customer’s data and provide reasonable available information;
• reasonably assist the Customer with data-subject requests, security, breach, and compliance obligations, taking into account the nature of processing and information available to SDH;
• use another processor only as reasonably necessary to provide the Service and impose applicable data-protection obligations on it;
• upon termination, delete or return customer personal data in SDH’s active possession when reasonably practicable, unless retention is authorized or required by law; and
• make information reasonably necessary to demonstrate compliance available to the Customer, subject to security, confidentiality, privilege, third-party rights, and reasonable scope and cost controls.

The Customer instructs SDH to use infrastructure, communications, monitoring, backup, security, and technical providers reasonably necessary for the Service, including providers that may process data outside the Philippines, subject to applicable safeguards. SDH will inform the Customer of a material new subprocessor upon reasonable request or through an updated provider notice where maintained.

The Customer represents that it has all required rights, notices, consents, and lawful bases for the data and instructions it provides; will not instruct SDH to process data unlawfully; and remains responsible for responding to data subjects unless the parties agree otherwise. If the Customer requires a separate data-processing agreement, regulated-data terms, data-localization commitment, or security schedule, it must be agreed in writing before the relevant data is provided.

19. Confidentiality

“Confidential Information” means non-public information disclosed by one party that is marked confidential or reasonably should be understood as confidential, including credentials, security information, business records, configurations, customer data, pricing in a private quote, and technical documentation.

Each party will use the other party’s Confidential Information only to perform or exercise rights under the agreement, protect the Services, or comply with law; restrict access to persons with a need to know and confidentiality duties; and use reasonable care to protect it. These obligations do not apply to information that the receiving party can demonstrate was lawfully known without restriction, becomes public without breach, is independently developed, or is lawfully received from another source without a duty of confidentiality.

A party may disclose Confidential Information when required by law or valid legal process and, where lawful, will give reasonable notice so the other party may seek protection. On termination, each party will return, delete, or render inaccessible the other party’s Confidential Information in its active possession when reasonably practicable, subject to legal retention, security records, dispute files, and ordinary backup cycles.

20. Intellectual Property

Each party retains ownership of its pre-existing materials, technology, content, trademarks, and know-how. The Customer retains its rights in customer data and server content. SDH retains its rights in general tools, scripts, templates, procedures, documentation, techniques, and know-how used or developed in providing the Services.

Upon full payment, the Customer may use deliverables created specifically for it as part of the Service for its internal operation, subject to third-party license terms and SDH’s retained rights in reusable materials. No ownership of third-party software is transferred.

21. Service Warranties and Disclaimers

SDH warrants that it will perform the Services with reasonable care and skill consistent with the applicable Order. If the Customer reports a material service defect promptly and provides reasonable cooperation, SDH’s first remedy will ordinarily be to reperform the affected work where practicable.

Except for that express commitment and any warranty that cannot lawfully be excluded, the Services are provided “as is” and “as available.” SDH disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, compatibility, and error-free results to the fullest extent permitted by law.

Advice, target response times, security measures, monitoring, backups, and technical recommendations reduce risk but do not eliminate it. SDH does not warrant a particular business result, permanent fix, recovery of data, prevention of every alert or attack, or uninterrupted performance of a third-party system.

22. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profit, revenue, business opportunity, goodwill, anticipated savings, or data, arising from the Services, even if advised that such loss was possible.

To the fullest extent permitted by law, SDH’s aggregate liability arising from an affected recurring Service will not exceed the fees paid to SDH for that Service during the three (3) months immediately before the event giving rise to the claim. For trial, hourly, or one-time work, the cap is the amount paid for the affected task.

These limitations do not exclude or limit liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, breach of confidentiality or data-protection duties to the extent liability cannot lawfully be limited, or any other liability that applicable law does not permit the parties to exclude or limit. Mandatory consumer rights remain unaffected.

23. Customer Indemnity

To the extent permitted by law, the Customer will defend, indemnify, and hold harmless SDH and its personnel from third-party claims, damages, judgments, penalties, and reasonable costs arising from:

• customer data, content, software, or instructions that violate law or another person’s rights;
• the Customer’s lack of authority over a server, account, data, or system;
• the Customer’s breach of the agreement, Acceptable Use Policy, license, or provider term; or
• use of the managed system for fraud, abuse, infringement, unauthorized access, or other unlawful activity.

This obligation does not apply to the extent a claim was caused by SDH’s breach, gross negligence, or willful misconduct. SDH will provide reasonable notice of a covered claim and permit the Customer to control the defense, provided no settlement admits SDH fault, imposes non-monetary obligations on SDH, or fails to release SDH without its written consent.

24. Force Majeure

Neither party is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, fire, flood, war, civil disorder, epidemic, government action, labor disruption, widespread internet or carrier failure, upstream provider failure, utility failure, or large-scale cyberattack, provided the affected party uses reasonable efforts to mitigate the impact and resumes performance when practicable.

Force majeure does not excuse payment for Services already performed or third-party charges already committed. If a force-majeure event prevents a material Service for more than thirty (30) consecutive days, either party may terminate the affected Service on written notice.

25. Changes to These Terms

SDH may update these Server Management Terms for legal, security, provider, operational, or commercial reasons. The revised document will state a new version and effective date. Material changes will be notified through ClientBox, email, or another reasonable method before they apply to an existing recurring Service.

Changes normally apply to new Orders immediately and to an existing recurring Service at its next renewal after notice. An urgent change required by law, a regulator, a provider, or a serious security risk may apply sooner to the extent reasonably necessary. No change applies retroactively to rewrite a completed transaction or excuse an earlier breach. If the Customer does not accept a material prospective change, the Customer may cancel the affected Service before the change takes effect.

26. Notices

SDH may send operational and legal notices to the email address on file, ClientBox, or another authorized contact method. The Customer must monitor those channels and keep contact details current.

Billing inquiries: billing@staticdatahosting.com
Sales and cancellation requests: sales@staticdatahosting.com
Legal inquiries: legal@staticdatahosting.com

27. Complaints and Dispute Resolution

SDH intends to resolve disputes promptly and amicably. Before filing a court or administrative complaint, the Customer should submit a detailed complaint through authenticated ClientBox or to the appropriate email address above, including the Order, relevant dates, requested remedy, and supporting records.

SDH will use reasonable efforts to investigate and respond. For an internet transaction covered by the Philippine Internet Transactions Act, the internal redress mechanism is deemed exhausted if the complaint remains unresolved after seven (7) calendar days from filing. Nothing in this Section eliminates a right to seek urgent relief or any non-waivable consumer or regulatory remedy.

28. Governing Law and Venue

These Server Management Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules. Subject to mandatory consumer, procedural, or jurisdictional law, proceedings relating solely to the SDH–Customer relationship will be brought before a court of competent jurisdiction in Cebu City, Philippines.

29. General Provisions

If a provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue. A failure or delay to enforce a right is not a waiver. The Customer may not assign the agreement without SDH’s prior written consent, except as part of a lawful transfer of substantially all relevant business assets; SDH may assign it as part of a reorganization, financing, merger, or sale of the relevant business, subject to applicable law.

The agreement does not create a partnership, employment, fiduciary, franchise, or agency relationship. Headings are for convenience. Sections intended by their nature to survive—including payment, confidentiality, data protection, intellectual property, disclaimers, liability, indemnity, dispute, and record provisions—survive termination.

These Server Management Terms, together with the documents identified in Section 2, are the entire agreement concerning the affected Service and replace earlier discussions or versions concerning that Service, without releasing liability for an earlier breach.