SDH Server Management

Expert server administration, proactive monitoring, and dependable support.

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SDH Linux Server Management

COVERAGE: One Linux server
ADMINISTRATION: Approved operating system and service configuration, maintenance and troubleshooting
CARE: Performance review, access controls and backup configuration within the agreed scope
BILLING: Monthly management; hosting, licences and backup storage are separate where needed

SDH Linux Server Security

COVERAGE: One Linux server
SECURITY: Agreed hardening of SSH access, firewall exposure, user privileges and relevant services
REVIEW: Approved patch, malware and security-log checks with documented findings
BILLING: Once-off engagement; ongoing monitoring and routine maintenance require separate coverage

SDH Windows Server Management

COVERAGE: One Windows server
ADMINISTRATION: Approved Windows roles, IIS, DNS, remote-access configuration and updates
CARE: Service troubleshooting and resource review within the agreed scope
BILLING: Monthly management; hosting, licences and backup storage are separate where needed

SDH Windows Server Security

COVERAGE: One Windows server
SECURITY: Agreed review of firewall exposure, account policies, remote access and relevant IIS settings
REVIEW: Approved update and security-log checks with documented findings
BILLING: Once-off engagement; continuing monitoring and scheduled maintenance require separate coverage

SDH Database Server Management

COVERAGE: One agreed database server
ADMINISTRATION: Engine configuration, access permissions, query and resource investigation
RECOVERY: Backup jobs, restoration assistance and replication tasks within the agreed scope
BILLING: Monthly management; hosting, commercial licences and backup storage are separate where needed

SDH Application Server Management

COVERAGE: One agreed application server
ADMINISTRATION: Runtime configuration, approved updates and application-service troubleshooting
CARE: Log investigation, resource tuning and relevant reverse-proxy or encrypted-connection settings
SCOPE: Application feature development and major code changes require separate scoping
BILLING: Monthly management

SDH cPanel Management

COVERAGE: One cPanel/WHM server
ADMINISTRATION: Approved panel, web, DNS, mail and database configuration and maintenance
CARE: Performance investigation, service troubleshooting and backup configuration within the agreed scope
BILLING: Monthly management; licences and backup storage are separate where needed

SDH cPanel Server Security

COVERAGE: One cPanel/WHM server
SECURITY: Agreed panel and server hardening, login controls, firewall review and approved patch checks
HANDOVER: Security findings and completion details for the accepted work
BILLING: Once-off engagement; recurring maintenance and monitoring require separate coverage

SDH cPanel Combo

COVERAGE: One cPanel/WHM server
SETUP: Initial security hardening within the agreed scope
ADMINISTRATION: Recurring panel and hosting-service maintenance and troubleshooting
BILLING: Monthly management with a separate initial setup fee; licences and backup storage are separate where needed

SDH cPanel Proactive Support

COVERAGE: One cPanel/WHM server
SUPPORT: Recurring administration with agreed monitoring and investigation
CARE: Approved service troubleshooting, security configuration and maintenance
OVERSIGHT: SDH Server Administrator
BILLING: Monthly support; checks, escalation and permitted actions are agreed before service starts

SDH Plesk Server Management

COVERAGE: One Plesk server
ADMINISTRATION: Approved panel, web, DNS, mail and database configuration and maintenance
CARE: Performance investigation, service troubleshooting and backup configuration within the agreed scope
BILLING: Monthly management; licences and backup storage are separate where needed

SDH Plesk Server Security

COVERAGE: One Plesk server
SECURITY: Agreed panel and server hardening, login controls, firewall review and approved patch checks
HANDOVER: Security findings and completion details for the accepted work
BILLING: Once-off engagement; recurring maintenance and monitoring require separate coverage

SDH DirectAdmin Server Management

COVERAGE: One DirectAdmin server
ADMINISTRATION: Approved panel, web, DNS, mail and database configuration and maintenance
CARE: Performance investigation, service troubleshooting and backup configuration within the agreed scope
BILLING: Monthly management; licences and backup storage are separate where needed

SDH DirectAdmin Server Security

COVERAGE: One DirectAdmin server
SECURITY: Agreed panel and server hardening, login controls, firewall review and approved patch checks
HANDOVER: Security findings and completion details for the accepted work
BILLING: Once-off engagement; recurring maintenance and monitoring require separate coverage

SDH DirectAdmin Combo

COVERAGE: One DirectAdmin server
SETUP: Initial security hardening within the agreed scope
ADMINISTRATION: Recurring panel and hosting-service maintenance and troubleshooting
BILLING: Monthly management with a separate initial setup fee; licences and backup storage are separate where needed

SDH CentOS Web Panel Management

COVERAGE: One Control Web Panel server
ADMINISTRATION: Approved panel, web, DNS, mail and database configuration and maintenance
CARE: Performance investigation, service troubleshooting and backup configuration within the agreed scope
BILLING: Monthly management; licences and backup storage are separate where needed

SDH CentOS Web Panel Security

COVERAGE: One Control Web Panel server
SECURITY: Agreed panel and server hardening, login controls, firewall review and approved patch checks
HANDOVER: Security findings and completion details for the accepted work
BILLING: Once-off engagement; recurring maintenance and monitoring require separate coverage

SDH AWS Server Management

COVERAGE: One AWS EC2 instance
ADMINISTRATION: Approved instance configuration, operating system maintenance and service troubleshooting
CARE: Access hardening, resource review and agreed alert or snapshot configuration
BILLING: Monthly management; AWS usage, extra instances, licences and storage are separate

SDH Azure Server Management

COVERAGE: One Azure virtual machine
ADMINISTRATION: Approved machine configuration, Windows or Linux maintenance and service troubleshooting
CARE: Resource review, access controls and agreed monitoring or backup configuration
BILLING: Monthly management; Azure usage, extra machines, licences and storage are separate

SDH Google Cloud Server Management

COVERAGE: One Google Compute Engine instance
ADMINISTRATION: Approved instance, access and firewall configuration with operating system maintenance
CARE: Resource investigation and agreed snapshot, logging or alert configuration
BILLING: Monthly management; Google Cloud usage, extra instances, licences and storage are separate

SDH VMware Server Management

COVERAGE: One VMware host
ADMINISTRATION: Agreed ESXi configuration, virtual-machine tasks and resource review
CARE: Datastore, access, patch and backup configuration work within the accepted scope
BILLING: Monthly management; additional hosts, licences and infrastructure projects need separate coverage

SDH Proxmox Server Management

COVERAGE: One Proxmox host
ADMINISTRATION: Agreed KVM, LXC, storage and firewall configuration with performance investigation
CARE: Approved updates, snapshots and backup configuration for the covered node
BILLING: Monthly management; additional nodes, storage projects and availability designs need separate coverage

SDH SolusVM Server Management

COVERAGE: One SolusVM master and one slave node
ADMINISTRATION: Agreed platform setup, provisioning, templates, IP pools and network configuration
CARE: Access troubleshooting and approved software or backup configuration
BILLING: Monthly management; additional slave nodes require separately priced coverage

SDH Additional SolusVM Slave Node

COVERAGE: One additional SolusVM slave node
ADMINISTRATION: Node configuration, connectivity and provisioning support within the associated management scope
ASSOCIATION: Requires an agreed SolusVM management arrangement
BILLING: Monthly coverage for this additional slave only

SDH Virtualizor Server Management

COVERAGE: One Virtualizor host
ADMINISTRATION: Agreed panel setup, VPS provisioning, templates, storage and network configuration
CARE: Approved security settings, maintenance and troubleshooting for the covered host
BILLING: Monthly management; extra hosts, licences and expanded recovery work require separate coverage

SDH Additional Virtualizor Slave Node

COVERAGE: One additional Virtualizor slave node
ADMINISTRATION: Node configuration and troubleshooting within the associated management scope
ASSOCIATION: Requires an agreed Virtualizor management arrangement
BILLING: Monthly coverage for this additional slave only

SDH Linux Expert – 1 Hour

COVERAGE: One approved engineer hour
ENGINEERING: Linux administration, troubleshooting, scripting or upgrade planning
HANDOVER: Documented findings or configuration changes for the accepted task
BILLING: Additional time requires agreement and separate manual invoicing; infrastructure and licences are separate

SDH AWS Cloud Engineer – 1 Hour

COVERAGE: One approved engineer hour
ENGINEERING: Agreed AWS architecture, deployment, migration or infrastructure automation
HANDOVER: Documented findings or configuration changes for the accepted task
BILLING: Additional time requires agreement and separate manual invoicing; infrastructure and licences are separate

SDH Azure Cloud Engineer – 1 Hour

COVERAGE: One approved engineer hour
ENGINEERING: Agreed Azure architecture, deployment, migration or infrastructure automation
HANDOVER: Documented findings or configuration changes for the accepted task
BILLING: Additional time requires agreement and separate manual invoicing; infrastructure and licences are separate

SDH DevOps Engineer – 1 Hour

COVERAGE: One approved engineer hour
ENGINEERING: Agreed build pipelines, release workflows, infrastructure automation or deployment improvements
HANDOVER: Documented findings or configuration changes for the accepted task
BILLING: Additional time requires agreement and separate manual invoicing; infrastructure and licences are separate

SDH Kubernetes Engineer – 1 Hour

COVERAGE: One approved engineer hour
ENGINEERING: Agreed cluster, workload, Helm, GitOps, access or resource-configuration work
HANDOVER: Documented findings or configuration changes for the accepted task
BILLING: Additional time requires agreement and separate manual invoicing; infrastructure and licences are separate

SDH Security Expert – 1 Hour

COVERAGE: One approved engineer hour
ENGINEERING: Agreed hardening, vulnerability checks, access review or malware investigation
HANDOVER: Documented findings or configuration changes for the accepted task
BILLING: Additional time requires agreement and separate manual invoicing; infrastructure and licences are separate

SDH PCI Technical Server Assessment

COVERAGE: Technical assessment of one agreed server
ASSESSMENT: Review of vulnerabilities, patches, exposed services and configuration within the accepted scope
HANDOVER: Technical findings and agreed assessment deliverables
BILLING: Once-off assessment; remediation and retesting require explicit agreement
SCOPE: This service does not provide PCI DSS certification

SDH Emergency Server Support

COVERAGE: First hour of investigation and diagnosis for one server
RESPONSE: Review of symptoms, recent changes and available evidence
APPROVAL: Containment, restoration and additional time require authorization
BILLING: Once-off first hour; additional approved time is USD 69.75 per hour and invoiced manually

SDH Proactive Server Management

COVERAGE: One agreed Linux or Windows server
MANAGEMENT: Agreed health checks, investigation and corrective work with recurring administration
CARE: Approved patch, security, resource and application-service tasks
OVERSIGHT: SDH Server Administrator
BILLING: Monthly management; task scope, alert handling and change approvals are agreed before service starts

SDH Basic Monitoring

COVERAGE: One server
MONITORING: Agreed server availability checks and alerts
SETUP: Targets, thresholds, alert recipients and escalation are agreed before service starts
BILLING: Monthly monitoring; investigation and corrective work follow the accepted package scope and approvals

SDH Standard Monitoring

COVERAGE: One server
MONITORING: Agreed availability and resource checks with alerts
SETUP: Targets, thresholds, alert recipients and escalation are agreed before service starts
BILLING: Monthly monitoring; investigation and corrective work follow the accepted package scope and approvals

SDH Proactive Spam Monitoring

COVERAGE: One agreed mail server
MONITORING: Agreed mail activity and spam-related checks with alerts
SETUP: Mail services, thresholds and escalation contacts are agreed before service starts
BILLING: Monthly monitoring; investigation and corrective actions follow the accepted scope and approvals

SDH Enterprise Monitoring

COVERAGE: One server
MONITORING: Agreed availability, resource and broader service checks with alerts
SETUP: Targets, thresholds, alert recipients and escalation are agreed before service starts
BILLING: Monthly monitoring; investigation and corrective work follow the accepted package scope and approvals

SDH Dedicated Monitoring Team

COVERAGE: An agreed monitoring-team arrangement
PLANNING: Covered inventory, staffing, hours, checks and escalation are defined in the service proposal
ACTIONS: Investigation and changes follow agreed responsibilities and approvals
BILLING: Monthly service for the accepted team scope

SDH Web Starter Support

COVERAGE: One server or one node with up to 5 VPS
SUPPORT: Agreed hosting-customer technical support and escalation
WORKFLOW: Support channels, responsibilities, staffing and reporting are agreed before service starts
BILLING: Monthly support for the accepted infrastructure and service scope

SDH Shared Hosting Support

COVERAGE: One node with up to 15 VPS or one shared hosting server
SUPPORT: Agreed hosting-customer technical support and escalation
WORKFLOW: Support channels, responsibilities, staffing and reporting are agreed before service starts
BILLING: Monthly support for the accepted infrastructure and service scope

SDH Dedicated Sales Agent

COVERAGE: One agreed sales-agent role
SUPPORT: Customer inquiries handled using approved product information and processes
WORKFLOW: Responsibilities, channels, staffing, escalation and reporting are agreed before service starts
BILLING: Monthly service for the accepted agent scope

SDH 100 Live Chats

ALLOWANCE: 100 live chats per month
SUPPORT: Customer conversations handled through agreed channels and approved guidance
WORKFLOW: Staffing, escalation, reporting and allowance handling are agreed before service starts
BILLING: Monthly chat package; no unlisted rollover or unlimited coverage is included

SDH 200 Live Chats

ALLOWANCE: 200 live chats per month
SUPPORT: Customer conversations handled through agreed channels and approved guidance
WORKFLOW: Staffing, escalation, reporting and allowance handling are agreed before service starts
BILLING: Monthly chat package; no unlisted rollover or unlimited coverage is included

SDH 300 Live Chats

ALLOWANCE: 300 live chats per month
SUPPORT: Customer conversations handled through agreed channels and approved guidance
WORKFLOW: Staffing, escalation, reporting and allowance handling are agreed before service starts
BILLING: Monthly chat package; no unlisted rollover or unlimited coverage is included

SDH 500 Live Chats

ALLOWANCE: 500 live chats per month
SUPPORT: Customer conversations handled through agreed channels and approved guidance
WORKFLOW: Staffing, escalation, reporting and allowance handling are agreed before service starts
BILLING: Monthly chat package; no unlisted rollover or unlimited coverage is included

SDH 1000 Live Chats

ALLOWANCE: 1000 live chats per month
SUPPORT: Customer conversations handled through agreed channels and approved guidance
WORKFLOW: Staffing, escalation, reporting and allowance handling are agreed before service starts
BILLING: Monthly chat package; no unlisted rollover or unlimited coverage is included

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SDH Server Management

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SDH Server Management

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