Hosting - Terms of Service Print

Static Data Hosting Web Hosting Terms of Service

Effective date: 29 August 2026
Version: 2.0

IMPORTANT—PLEASE READ CAREFULLY: These Web Hosting Terms of Service (the “Hosting Terms”) form a legally binding agreement between Static Data Hosting (“SDH,” “we,” “us,” or “our”) and the person or entity ordering or using a Hosting Service (“Customer,” “you,” or “your”).

These Hosting Terms supplement and are incorporated into the SDH Master Terms of Service. They apply to shared hosting, reseller hosting, cloud hosting, virtual or bare-metal servers, dedicated servers, and related hosting features supplied by SDH (collectively, the “Hosting Services”).

1. Electronic Acceptance and Authority

By accepting the SDH Master Terms during account registration and then submitting, authorizing, paying for, renewing, or using an order for a Hosting Service, you agree that these Hosting Terms, the Hosting Acceptable Use Policy, the applicable order or plan description, and every expressly incorporated provider policy apply to that order. If you do not agree, do not order or use the Hosting Services.

You represent that you are at least eighteen (18) years old, have legal capacity to contract, and—if acting for an organization—have authority to bind that organization. Actions taken through your account or by an authorized contact may be treated as authorized by you. You must keep your account information accurate and promptly report suspected unauthorized activity.

Electronic records—including the accepted agreement version, account identifier, order, date and time, IP address, payment record, and relevant audit logs—may be retained and used to evidence acceptance and account activity, subject to applicable privacy and retention requirements.

2. Agreement Structure and Priority

The agreement for a Hosting Service consists of:

• the applicable order, invoice, quote, or published plan description (the “Order”);
• these Hosting Terms;
• the Static Data Hosting Web Hosting Acceptable Use Policy (“Hosting AUP”);
• the SDH Master Terms of Service, applicable privacy notice, and other expressly incorporated SDH policies; and
• applicable data-center, software, license, registry, certificate-authority, or other provider terms disclosed for the Hosting Service.

If terms conflict, mandatory law controls first. A signed Order controls for its specific scope, price, term, and expressly stated service commitments; the Hosting AUP controls acceptable use and abuse enforcement; these Hosting Terms then control the Hosting Service; and the Master Terms control general matters. No Order overrides a privacy, security, acceptable-use, liability, or legal-compliance provision unless it expressly identifies the provision being changed and is accepted by SDH in writing.

3. Hosting Service and Provisioning

SDH will provide the Hosting Service identified in the Order using reasonable care and skill. Provisioning may depend on cleared payment, identity or fraud checks, resource availability, third-party licensing, data-center activation, and receipt of any information reasonably required from you.

Activation dates and migration estimates are estimates unless an Order expressly states a guaranteed date. You must review the activated service promptly and report any material provisioning error through a ClientBox support ticket.

SDH may refuse or cancel an order before activation where the service is unavailable, the order contains an obvious pricing or description error, required verification is not completed, the order presents a material fraud or abuse risk, or fulfillment would violate law or provider rules. If SDH cancels before providing the service, SDH will refund the amount paid for the unavailable service, subject to any lawful payment reversal or fraud hold.

4. Plan Features, Limits, and Changes

Your resources and features are limited to those stated in the Order or current plan specification, including storage, CPU, memory, processes, databases, traffic, email, IP addresses, accounts, software, support, backups, and management level. A feature is not included merely because it is technically available on the platform.

Terms such as “unlimited” or “unmetered,” if used, mean that SDH does not impose a fixed ordinary-use quota for the described resource. They do not permit abnormal, abusive, storage-only, bandwidth-resale, or infrastructure-harming use and remain subject to the Hosting AUP, technical limits, and reasonable use consistent with a normal website or application on the purchased plan.

SDH may apply reasonable technical limits needed for platform security, stability, deliverability, or fair allocation. If ordinary use consistently exceeds the plan, SDH may notify you and require optimization, an upgrade, reduced use, or migration to a more suitable service. Urgent protective action may be taken immediately under the Hosting AUP.

5. Customer Content and Ownership

You retain ownership of your websites, files, databases, messages, software, and other content placed on the Hosting Service (“Customer Content”). These Hosting Terms do not transfer ownership of Customer Content to SDH.

You grant SDH and its hosting providers a limited, non-exclusive license to host, copy, cache, transmit, back up, restore, scan, and otherwise process Customer Content only as reasonably necessary to provide, secure, support, and administer the Hosting Service, enforce the agreement, or comply with law. This license ends when the relevant processing is no longer reasonably required, subject to backups, legal holds, and retention duties.

You represent that you own Customer Content or have all permissions needed to host and process it, and that Customer Content and your use of it comply with law, third-party rights, and the Hosting AUP.

6. Acceptable Use

The Hosting AUP is mandatory and incorporated into these Hosting Terms. You are responsible for compliance by every person who accesses or uses your Hosting Service, including employees, contractors, customers, resellers, website users, and anyone using credentials, applications, or systems under your control.

SDH may investigate credible abuse reports and take proportionate protective or enforcement action under the Hosting AUP. Where activity presents an urgent legal, security, child-safety, network, or operational risk, SDH may act without advance notice.

7. Account Security and Authorized Access

You must use strong, unique credentials; enable multi-factor authentication where available; restrict administrative access; maintain secure recovery details; and promptly update compromised credentials. You are responsible for activity performed through your account, except to the extent caused by SDH’s breach of its own duties.

When you ask SDH to troubleshoot, migrate, restore, or administer a service, you authorize SDH to access the affected hosting account and perform actions reasonably necessary for that request. You must provide accurate instructions and lawful access. SDH may require identity or authority verification before changing access or resolving an ownership dispute.

If control of an account is disputed, SDH may temporarily restrict changes while it evaluates reliable documents, legal process, and account records. SDH will not decide ownership of a business, domain, or intellectual property merely from conflicting informal claims.

8. Customer Security and Compliance Responsibilities

You are responsible for the security and lawful configuration of Customer Content and customer-controlled applications, scripts, plugins, themes, user accounts, permissions, API keys, and databases. You must install security updates within a reasonable time, remove unsupported software, protect confidential data, and investigate signs of compromise.

Hosting is not a certification of PCI DSS, health-data, financial-services, government, or other regulated-environment compliance. You must determine and obtain any compliance features, agreements, assessments, or dedicated environments your use requires. SDH may refuse regulated or high-risk processing that is not supported by the purchased plan.

Unless the Order expressly includes Server Management Services, SDH is not responsible for administering your operating system, applications, firewall, backups, or security configuration. If Server Management Services are purchased, the separate Server Management Terms and Service Level Agreement also apply.

9. Personal Data in Customer Content

The SDH privacy notice explains how SDH handles account, billing, support, and website-use information for its own business purposes. It is a notice and is not blanket consent for unrelated processing.

Where SDH processes personal data contained in Customer Content solely on your behalf, you are responsible for deciding the lawful purpose and means of that processing and SDH acts as a personal information processor to the extent applicable. SDH will process that data to provide, secure, support, and maintain the Hosting Service; follow documented lawful instructions reasonably given through the agreement or a support request; and comply with applicable law.

You must provide required privacy notices, establish a lawful basis, respond to data-subject requests, configure retention, and avoid placing personal data on a Hosting Service that lacks the safeguards your use requires. You authorize SDH to use hosting, data-center, monitoring, backup, email, security, and support providers as reasonably necessary to supply the service, subject to applicable privacy and contractual safeguards.

SDH will use reasonable organizational, physical, and technical safeguards appropriate to the Hosting Service. No internet-connected service can be guaranteed completely secure. SDH will provide notice of a confirmed personal-data breach affecting Customer Content as required by applicable law and will reasonably assist with information available to SDH.

10. Backups and Data Loss

You must maintain an independent, current, tested, and recoverable copy of Customer Content outside the Hosting Service. A backup feature supplied by SDH is an additional convenience unless the Order expressly states otherwise and must not be your only copy.

Backup schedules, retention, exclusions, and restore availability vary by plan. A backup may be incomplete, outdated, corrupted, unavailable, or affected by the same incident as the live service. SDH does not guarantee restoration unless an Order expressly states a specific backup commitment.

Restoration, data recovery, or rebuilding may be separately billable if not included in the plan. Before asking SDH to perform a material change, you should create and verify a suitable restore point. You remain responsible for checking restored data and application functionality.

11. Migration Assistance

Migration assistance is provided on a reasonable-efforts basis and may be limited by the source provider, credentials, software versions, data size, DNS, licensing, corruption, or incompatible configurations. SDH does not guarantee that every file, message, database, setting, password, or application will migrate successfully.

You must retain the source service and independent backups until you verify the migrated service. You are responsible for final testing, DNS approval, application compatibility, and cancellation of the previous provider. Additional migration or remediation work may require a separate fee disclosed before the work is performed.

12. Third-Party Software and Services

A Hosting Service may include or depend on software, control panels, operating systems, certificate authorities, data centers, networks, payment services, or other third-party products. Those products remain subject to their providers’ licenses, acceptable-use rules, privacy terms, lifecycle, and technical limits.

You must comply with all provider terms applicable to products you select or install. Third-party providers may change, suspend, discontinue, or alter their products. SDH may make a reasonably equivalent substitution where practicable or offer migration or cancellation of the affected optional feature where no reasonable substitute exists.

Separate third-party license and add-on fees are not Hosting Service fees and are subject to Section 22. You are responsible for licenses for software you install or direct SDH to install.

13. Domains, DNS, and Certificates

Domain registration, renewal, transfer, and restoration are governed by the separate SDH Domain Name Registration Agreement and applicable provider policies. A domain bundled with hosting remains a separate registration service.

You are responsible for domain ownership, renewal, nameservers, DNS records, certificate validation, and timely approval of changes unless the Order expressly assigns a task to SDH. Cancellation of hosting does not automatically cancel, renew, transfer, or preserve a domain or third-party certificate.

14. IP Addresses

IP addresses assigned with a Hosting Service are licensed for use during the service term and are not sold or transferred to you. SDH or its provider may change or reclaim an IP address for technical, security, abuse, routing, scarcity, or provider reasons. SDH will give reasonable notice where practicable.

Additional addresses may require technical justification and provider approval. You must not use an assigned address in a way that harms reputation, causes blocklisting, or violates the Hosting AUP.

15. Email and Deliverability

Email features are subject to plan limits and the Hosting AUP. You must authenticate accounts, obtain required recipient permission, maintain opt-out records, and promptly address compromised forms, scripts, or mailboxes.

SDH does not guarantee inbox placement or uninterrupted delivery. Messages may be delayed, rejected, filtered, rate-limited, or blocked by SDH or third-party systems for security, reputation, content, volume, authentication, or policy reasons. You are responsible for using a suitable dedicated email provider if your delivery or compliance needs exceed the Hosting Service.

16. Maintenance, Availability, and Upstream Providers

SDH will use reasonable efforts to keep the Hosting Service available, but continuous or error-free availability is not guaranteed unless a separate written service-level commitment expressly applies.

Service may be interrupted by scheduled or emergency maintenance, upgrades, security measures, attacks, software faults, resource exhaustion, hardware failure, data-center events, carrier or power failure, customer configuration, or events outside SDH’s reasonable control. SDH may perform emergency work without advance notice when reasonably necessary to protect systems or users.

Any uptime statement applies only to the component and remedy expressly identified in the applicable Order or separate hosting service-level agreement. General support response objectives are not guarantees of incident resolution.

17. Support Scope and Channels

Hosting support covers the SDH-supplied platform and features included in the Order. It does not include website design, coding, content changes, search optimization, custom application debugging, third-party development, malware cleanup, data recovery, or server administration unless expressly included.

ClientBox tickets are the authoritative record for technical, billing, cancellation, security, and service requests. Facebook Page Messenger may be used for general or preliminary communication but is not an authoritative channel for credentials, cancellation, legal notice, or an SLA measurement.

You must provide sufficient details, safe access, relevant logs, and reasonable cooperation. SDH may quote a separate fee before performing out-of-scope work.

18. Fees, Taxes, and Currency

Hosting Services are supplied on a prepaid basis. You must pay the fees, taxes, and other charges shown in the Order by the due date. The invoice currency and amount displayed at checkout control; your bank or payment provider may apply its own conversion rate or fee.

Usage-based, overage, add-on, restoration, or out-of-scope charges apply only when disclosed by the plan, Order, or an authorized quotation. No fixed chargeback or reinstatement penalty applies under these Hosting Terms.

A payment dispute or chargeback does not by itself cancel the Hosting Service or erase a valid amount due. SDH may suspend the affected service while a payment dispute is investigated and may provide transaction and service records to the payment provider.

19. Renewal and Automatic Payments

A recurring Hosting Service renews for the billing period shown in the Order unless cancelled before its renewal date. The renewal fee is the then-current price disclosed before renewal, subject to Section 27.

If you authorize automatic payment, SDH or the payment provider may charge the saved method when an invoice becomes due. You remain responsible for successful payment even when automatic collection fails.

Some payment subscriptions, especially PayPal subscriptions, are controlled from your payment-provider account. A cancellation request sent to SDH may not cancel that separate payment authorization. You should cancel the subscription in your PayPal subscription dashboard or other payment-provider dashboard and retain confirmation.

20. Failed Payment, Grace Period, and Suspension

If payment is not received by the due date, SDH may issue reminders and restrict new work. A seven (7) calendar-day payment grace period applies after the due date. If the full cleared payment remains unpaid when that period ends, SDH may suspend the Hosting Service.

Suspension may make websites, email, databases, applications, control panels, and Customer Content unavailable. Fees may continue during a suspension because resources remain allocated. Payment after suspension does not guarantee immediate restoration, and third-party services may require reactivation.

SDH may act before the grace period ends where a payment is reversed for suspected fraud, the account presents a material security or abuse risk, or continued service would violate law or provider requirements. Mandatory consumer rights remain unaffected.

21. Customer Cancellation

You may cancel a Hosting Service through ClientBox or another cancellation method expressly authorized by SDH. For account security, SDH may require verification. A Facebook message or informal support conversation is not a cancellation request.

To prevent the next renewal, submit cancellation before the renewal date. No thirty-day notice is required for a month-to-month Hosting Service. Cancellation is effective at the end of the paid term unless SDH confirms an earlier date.

You must export Customer Content, email, databases, DNS information, and other needed data before cancellation becomes effective. Cancelling hosting does not automatically cancel domains, licenses, payment-provider subscriptions, or other separately ordered services.

22. Fifteen-Day Hosting Money-Back Guarantee

The first eligible Hosting subscription purchased by a Customer is covered by a fifteen (15) calendar-day money-back guarantee beginning on initial activation. The guarantee applies to the recurring Hosting Service fee only and may be used once by the same person, organization, account, or substantially related customer.

The guarantee does not apply to:

• renewals or a second or replacement Hosting subscription;
• domain registration, renewal, transfer, redemption, or privacy fees;
• software, control-panel, operating-system, SSL certificate, dedicated-IP, or other license or add-on fees;
• setup, migration, administration, data recovery, usage, overage, or other one-time work;
• taxes, payment-provider charges, or other non-recoverable third-party costs; or
• an account terminated for fraud, abuse, or a material violation of the Hosting AUP.

To claim the guarantee, submit a verified ClientBox billing ticket before the fifteen-day period expires and identify the Hosting Service. No special reason is required. SDH may first deduct or exclude the non-refundable items listed above. This voluntary guarantee does not limit any refund, repair, replacement, or other remedy required by law.

23. Other Refunds and Credits

Except for Section 22, an express Order remedy, an SDH billing error, or a remedy required by law, prepaid Hosting Service fees are non-refundable once the relevant service period begins. No refund is due for unused time after a customer-requested cancellation, non-use, customer configuration, unsupported software, or a suspension caused by the Customer.

Approved refunds are normally initiated within seven (7) business days after approval. Banks and payment providers may take additional time to post the funds. A refund will be returned through the original method where reasonably possible; it will not automatically be converted to ClientBox credit without your agreement or a payment-provider limitation.

24. Suspension, Termination, and Data Removal

SDH may suspend, isolate, restrict, or terminate a Hosting Service for non-payment after the grace period; material or repeated breach; fraud; unlawful use; urgent security or network risk; provider action; legal requirement; or conduct covered by the Hosting AUP.

Where the issue is reasonably curable and not urgent, SDH will ordinarily provide notice and a reasonable opportunity to correct it. Immediate action may be taken to protect children, affected persons, systems, networks, providers, or legal compliance. SDH will give notice after urgent action where lawful and reasonably practicable.

After termination becomes effective, SDH may permanently delete Customer Content from active systems without any recovery guarantee. Residual copies may remain temporarily in restricted backups until overwritten under SDH’s retention cycle, or longer where preservation is required by law. You must retrieve needed content before cancellation or termination.

Termination does not remove payment obligations accrued before termination. Refund eligibility is governed by Sections 22 and 23 and mandatory law.

25. Intellectual-Property and Abuse Complaints

Complaints about hosted content should identify the complainant, affected legal right, specific URL or service, factual basis, requested action, and reliable contact details. Intellectual-property complaints should also identify the protected work or mark and explain why the use is not authorized.

SDH may request supporting documents or a sworn statement where appropriate. SDH may forward a complaint to the Customer, disable access, preserve relevant records, or refer the matter to a provider or authority when reasonably necessary. SDH does not adjudicate complex ownership disputes and may require a court or competent-authority order.

26. Service Changes and Discontinuance

SDH may update software, platforms, data centers, IP assignments, technical limits, and operational methods to maintain security, supportability, performance, or provider compatibility. SDH will use reasonable efforts to avoid materially reducing the core paid function during the current term.

If a provider discontinues a material component, SDH may substitute a reasonably comparable component. If no reasonable substitute is available, SDH may discontinue the affected feature or Service and provide any remedy required by the Order or applicable law.

27. Price Changes

SDH may change renewal pricing due to supplier costs, currency, taxes, product changes, or business needs. A price increase does not change an already-paid service period. SDH will provide notice before the increased price is charged, through ClientBox, invoice, or email, and you may cancel before renewal.

28. Warranties and Disclaimers

SDH will provide the Hosting Service with reasonable care and skill and substantially as described in the applicable Order. Except for that commitment, any express written warranty, and rights that cannot lawfully be excluded, the Hosting Service is supplied on an “as available” basis.

SDH does not warrant uninterrupted or error-free operation, perfect security, successful backup restoration, inbox placement, compatibility with every application, or a particular commercial, search-ranking, performance, or compliance result. You are responsible for determining whether the plan is suitable for your intended use.

29. Limitation of Liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, business opportunity, goodwill, or anticipated savings, arising from the Hosting Service.

To the fullest extent permitted by law, SDH’s aggregate liability arising from an affected recurring Hosting Service will not exceed the fees paid to SDH for that Hosting Service during the three (3) months immediately before the event giving rise to the claim. For a one-time hosting-related task, the cap is the amount paid for that task.

These limitations do not exclude or limit liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, breach of confidentiality or data-protection duties to the extent liability cannot lawfully be limited, or any other liability that applicable law does not permit the parties to exclude or limit. Mandatory consumer rights remain unaffected.

30. Customer Indemnity

To the extent permitted by law, you will defend, indemnify, and hold SDH and its personnel harmless from third-party claims, damages, penalties, and reasonable legal costs arising from Customer Content; your products or services; your breach of the Hosting AUP; your unlawful instructions; or your infringement of another person’s rights.

This obligation does not apply to the extent a claim was caused by SDH’s fraud, willful misconduct, gross negligence, or breach of its own obligations. SDH will give reasonably prompt notice, permit you to participate in the defense, and not agree to a settlement imposing a non-monetary obligation or admission on you without your consent, which will not be unreasonably withheld.

31. Force Majeure

Neither party is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, fire, epidemic, war, civil disturbance, labor action, government action, utility or carrier failure, upstream provider outage, major internet disruption, or large-scale attack. The affected party will use reasonable efforts to reduce the impact and resume performance.

Force majeure does not excuse payment already due for a service supplied before the event. If a material interruption continues for more than thirty (30) days, either party may cancel the affected future service without a cancellation penalty, subject to mandatory law and non-recoverable third-party commitments disclosed in the Order.

32. Complaints and Internal Redress

Submit a service or billing complaint through a ClientBox ticket and include the affected service, relevant dates, requested outcome, and supporting records. SDH will acknowledge and investigate complaints in good faith.

For an internet-transaction complaint covered by the Philippine Internet Transactions Act, the internal redress mechanism is deemed exhausted if the complaint remains unresolved seven (7) calendar days after filing. Nothing in these Hosting Terms prevents either party from seeking urgent relief or exercising a non-waivable legal right.

33. Changes to These Hosting Terms

SDH may update these Hosting Terms for future orders and renewals. The current version will show its effective date and version number.

Changes do not retroactively rewrite an already-completed transaction or release liability for an earlier breach. A material change affecting an existing recurring Hosting Service will apply at its next renewal after reasonable notice through ClientBox, email, or the website, unless an earlier change is required by law, a competent authority, an urgent security need, or a mandatory provider rule. If you do not accept a renewal change, cancel before renewal.

34. Notices and Contact Details

SDH may send operational, billing, security, and legal notices to the current email address in your ClientBox account, through ClientBox, or by another contact method you supplied. You must keep those details current.

Static Data Hosting
South Poblacion, San Fernando, Cebu, Philippines
Telephone: +63 925 890 2923 / +63 969 300 1000
Sales: sales@staticdatahosting.com
Billing: billing@staticdatahosting.com
Legal, privacy, and abuse: legal@staticdatahosting.com

35. Governing Law and Venue

These Hosting Terms and disputes solely between you and SDH are governed by the laws of the Philippines, without regard to conflict-of-law rules.

Subject to mandatory consumer law and the jurisdiction of a competent government agency, the proper courts of Cebu City, Philippines have exclusive venue over court proceedings arising from these Hosting Terms. Before filing a non-urgent claim, the parties should first use the complaint process in Section 32 and attempt good-faith resolution.

36. General Provisions

If a provision is invalid or unenforceable, it will be limited or replaced only to the minimum extent necessary, and the remaining provisions continue. A failure or delay in enforcement is not a waiver. You may not transfer the Hosting Service or agreement without SDH’s prior written approval; SDH may assign it as part of a genuine business transfer or provider reorganization, subject to applicable law.

The agreement does not create a partnership, employment, fiduciary, franchise, or agency relationship. Headings are for convenience. Provisions intended by their nature to survive—including payment, ownership, confidentiality, data protection, disclaimers, liability, indemnity, disputes, and records—survive termination.

These Hosting Terms, together with the documents identified in Section 2, are the entire agreement concerning the affected Hosting Service and replace earlier discussions or versions concerning that Service, without releasing liability for an earlier breach.